Call Answering Examples
This article is going to list a wide range of call answering examples, from the most mundane to the epitome of cutting edge. Call answering examples greet you almost every time you pick up the phone. Whether you’re calling your local chain pizza delivery restaurant or your kids’ high school, your call is likely to be answered by a call answering service. In fact, the voice mail service you more than likely rely upon to take messages when you can’t come to the phone is another in a long list of call answering examples.
The world wasn’t always so full of call answering examples. In fact, call answering systems have come a long way in the last 20 years alone. With the creation of toll-free 800 numbers, large businesses everywhere were creating huge call centers staffed by hundreds of people. When cal volumes eventually overwhelmed even these centers, businesses needed a way to keep customers on hold and direct them to the most appropriate department quickly and efficiently, without the intervention of a switchboard operator. Thus was born the interactive voice response system, or IVRS. These systems paved the way for the voices that greet us when we make our mundane calls today.
Now that IVRS’ have been in use for over 20 years, they’re becoming increasingly common, to the point where they now saturate the telephone landscape. Whether it’s an 800, 888, 877, 866 or a local business number, you’re likely to be greeted by one of these call answering examples. However, technology is far from standing still. Typically, IVRS’ used recordings of human voices to direct and inform their callers. Now, an increasing number of these systems are using text-to-speech software to deliver custom content to the caller. This content can be anything from recent announcements to time and temperature. These systems can even read websites to provide the latest news, scores or any other timely information you can think of. These systems aren’t widely used because most businesses have no need for this type of on the fly reading of text. However, as text-to-speech software gets even cheaper, there are likely to be a raft of call answering examples that emerge using this technology.
Over the last eight years or so, interactive voice response systems have been taken to a whole new level with the addition of voice recognition. These call answering systems are programmed to recognize certain words and phrases and route the user to the appropriate menu or department. If you’ve used one of these systems before, you’ve no doubt experienced some glitches. This technology, while light years ahead of where it was just five years ago, is still not ready to supplant touch-tone navigation, which has been in place for 20 years or more. However, as systems get smarter and smarter, there will come a time when they will be able to understand you, even if you’re shouting in the middle of a football game.
Call answering examples thrive in everyday life, and technology being what it is, they’re likely to get more exotic in the years to come.
